Privacy Policy

This privacy policy sets out how Wholistic Natural Health (www.wholisticnaturalhealth.com.au ) control, process, handle and protect your personal information through the business and while you browse or use this website. Wholistic Natural Health is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

For our services, including health assessments, email subscriptions, and product purchases, we may collect specific personal details from you. These are tailored to the nature of each service:

  • Basic Identification Information (for all services):
    • First and Last Name
    • Phone Number
    • Email Address
    • Geographical Location (such as the state or country you reside in)
  • Purchase Information (for buying products):
    • When purchasing products, we require your Name, Address, and Payment Details to process the transaction and ensure delivery.
  • Sensitive Information (solely for health assessments):
    • A) Personal Background:
      • Age
      • Gender
      • Date of Birth
      • Relevant Past Experiences
    • B) Professional Details:
      • Information related to your line of employment
    • C) Health-Related Information:
      • Medical History
      • Current Health Status
      • Other health information pertinent to assessing your health needs and providing appropriate treatment.

We ensure that the collection of personal information is appropriate and minimal, based on the specific service you are engaging with. Your consent and our commitment to confidentiality and privacy are paramount in each of these processes.

In our interactions with you, particularly in health assessments, we acknowledge that providing personal information can be sensitive. Therefore, we offer you the option to use a pseudonym if you are uncomfortable using your real name. This approach is designed to respect your privacy, especially given the detailed and personal nature of the information required for a thorough analysis.

However, while a pseudonym can be used for your name, it is crucial for the effectiveness of our assessment that we receive accurate contact details, such as a real phone number and email address, as well as precise health information. These details are essential to ensure that we can conduct a comprehensive analysis and effectively communicate our findings or any necessary follow-up actions with you.

Please note that withholding or providing inaccurate information in these key areas may impact our ability to deliver accurate and effective health assessments. We are committed to handling all your information, whether under your real name or a pseudonym, with the utmost confidentiality and care.

Subject to the applicable Privacy Laws, by becoming or remaining a member of one of our policies or by otherwise providing personal information to us, you confirm that you have consented to us collecting, using and disclosing your personal information, however collected by us, in accordance with this privacy policy (as amended and notified to you from time to time).

Email marketing messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software/applications that allows marketers to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.

Our EMS provider is; MailChimp.  You can to read their privacy policy here . All marketing emails sent via MailChimp include an unsubscribe link. When contacts click on ‘Unsubscribe‘, they are automatically brought to an unsubscribe page and blacklisted from the contact list.

We hold the following information about you within our EMS system;

  • Email address
  • I.P address
  • Subscription time & date
  • Name

SMS Policy

By providing your phone number, you consent to receive SMS notifications from Wholistic Natural Health regarding:

  • Event notifications (updates, reminders, and exclusive details)
  • Appointment reminders (confirmations, rescheduling, and follow-ups)
  • Order notifications (purchase confirmations, shipping updates, and delivery alerts)

We respect your privacy and will never share or sell your phone number. Message frequency may vary. Standard message and data rates may apply.

Opt-Out: You can unsubscribe at any time by replying STOP to any message. For help, reply HELP or contact us.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • Accurately assess your health situation so we know how we might be able to help you.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided. All emails will come from Wholistic Natural Health or Magic Barclay (our lead practitioner). We will never pass your details on to another organization, unless we have obtained your explicit permission and it is directly relevant to the service we are providing.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Storage and data security

Storage of personal information

Personal information held by Wholistic Natural Health is stored on electronic media, including our Records Management System and cloud computing solutions. Personal information is also held on paper files. Electronic and paper records are protected in accordance with Australian security policies.

Access to records by staff is restricted on a need-to-know basis.

Retaining and deleting personal data

The personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes. When it is no longer needed for these purposes, we may destroy or permanently de-identify this personal information. Consequently, if you request access to your old personal information, we may not be able to provide you with your records where they have been destroyed or de-identified.

If your personal information is hacked or inadvertently disclosed

If we become aware that we have inappropriately used or disclosed your personal information, or that the security of your personal information has been compromised (a data breach), and we are unable to rectify the data breach without any potential adverse effect on your privacy, we may contact you to inform you, and to work with you to minimise or mitigate the consequences of the data breach. Pursuant to the Notifiable Data Breaches scheme (under Part IIIC of the Privacy Act 1988), we may be required to notify you of a data breach as soon as we practicably can if we consider you are reasonably likely to be at risk of serious harm (including financially or to your mental or physical wellbeing). Where reasonably practicable we will give you details of the data breach and, where possible, steps you could take to lower the risk of harm to you. We may make a public notification for a data breach affecting a large number of customers, before we contact you directly or in place of direct contact.

Financial transactions on our website

All transactions are for Wholistic Natural Health. ABN: 97 358 034 597. All transactions are processed in AUD.

Refund policy for courses:

We offer a 3-day cooling off period for courses. Please email mb@wholisticnaturalhealth.com.au within 3 business days of enrolling into the consultation.  The money paid will be held in credit after the 3-day cooling-off period is over.  Your credits may not be claimed as a cash refund.

Refund policy for products:

We offer a 30-day replacement period for faulty products. Please email mb@wholisticnaturalhealth.com.au within 14 days of receiving the product.

Security policy:

When purchasing from Wholistic Natural Health your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact mb@wholisticnaturalhealth.com.au

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Log Files

Like many other websites, wholisticnaturalhealth.com.au makes use of log files. The information inside the log files includes internet protocol ( IP ) addresses, type of browser, Internet Service Provider ( ISP ), date/time stamp, referring/exit pages, the number of clicks to analyze trends, administer the site, tracking user’s movement around the site and gathering of demographic information. IP addresses and other such information are not linked to any information that is personally identifiable.

The source of the usage data is Google Analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interest in monitoring and improving our website experience and services.

Links to other websites

Our website may contain links to other websites of interest, including some that are affiliated with us. However, once you have used these links to leave our site, please be aware that we do not have control over these external websites. Consequently, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, as they are not governed by this privacy statement. We encourage you to exercise caution and review the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Using the one-click unsubscribe link found at the bottom of all email correspondence.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at the details on our contact us page.

We will not sell, distribute or lease your personal information to any third parties unless it is necessary and we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

We may disclose your personal information overseas if necessary

In the event that you reside outside of Australia, it may occasionally be necessary for us to disclose your personal information to organizations located overseas as part of our regular business operations. This would primarily involve service providers or related entities that aid in delivering our products and services to you within your specific region. Such instances are only pursued when absolutely necessary and are conducted in adherence to the terms outlined in this privacy policy. By engaging with us, you acknowledge and consent to the collection, use, storage, and processing of your personal information outside of Australia, in alignment with the stipulations detailed herein

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us with details on our contact us page.

If you believe that any information we are holding on you is incorrect or incomplete, please contact us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.